Blog

  • Always Be Reading
    When I was in college, my professor, Dr. Paul Harmon, taught me the value of having my own skin in the game when it comes to adding to your personal library. One day, Dr. Harmon invited me to his office after class to give me any one book from his ... read more
    Source: Steven J. AndersonPublished on 2018-09-20
  • Using Weakness to Lead a Successful Practice
    We typically are told to lead from strength, not from weakness. But here is a new perspective on weakness that was illustrated once during our Leadership Academy (formerly called the ToPS Roundtable) where dentists and key team members worked together from all over the country. Here’s the ... read more
    Source: Total Patient ServicePublished on 2018-09-09
  • Episode 14: 15 Secrets of Creating a Culture of Success in Your Practice
    A practice only grows to the degree that the team members in it grows. Stagnant team. Stagnant practice. What are you doing to keep the culture fresh and alive at your practice? In this episode of Best Practices of ToP Practices, Steve shares 15 Secrets of Creating a Learning Culture ... read more
    Source: Total Patient ServicePublished on 2018-09-06
  • Episode 13 – Minimize Your Dental Supply Expenses: 9 Money Saving Solutions
    In episode 13 of the Best Practices of ToP Practices, Steve answers in very specific detail one of the many practice related questions that we receive daily: How do I stay within my dental supply budget? Managing practice P&L and understanding percentages and how to stay on track is something ... read more
    Source: Total Patient ServicePublished on 2018-08-23
  • Jim Fey, DMD
    Many years ago when I was first starting out after college, there was a dentist who had a HUGE impact on my self-confidence as a professional and as a speaker, Dr. Jim Fey. On the back end of a dental seminar we were doing in New Jersey, Dr. Fey ... read more
    Source: Steven J. AndersonPublished on 2018-08-21
  • Episode 12: 5 Myths of Periodontal Disease Everyone Should Know, feat. Tommy Nabors, DDS
    The diagnosis and treatment of periodontal disease is rapidly changing based on what we know now about the true nature of disease. The more we understand about the disease, the better equipped we are as a profession to treat it correctly. In episode 12 of The Best Practices of ToP ... read more
    Source: Total Patient ServicePublished on 2018-08-09
  • Shoe Shining: A Lesson In First Impressions from My Dad
    It’s been a few months now since Dad finished his earthly journey and there is not a day that goes by that I am not reminded of one or more lessons learned from his example. ⠀⠀⠀⠀⠀⠀⠀⠀⠀ Like this morning… ⠀⠀⠀⠀⠀⠀⠀⠀⠀ Every time I walk through the airport, I am compelled ... read more
    Source: Steven J. AndersonPublished on 2018-08-08
  • Episode 11: 21 Secrets for the On Time Schedule
    In a day when people value their time even more than their money, figuring out a way to run on time every day all day becomes an increasing priority. With the help of the Total Patient Service Practice Advisor team (www.TotalPatientService.com/About/meet-the-team), Steve covers 21 tips of the Best Practices ... read more
    Source: Total Patient ServicePublished on 2018-07-25
  • Episode 10: Five Fool-Proof Formulas to Fixing a Busted Schedule
    It happens all the time – a patient calls to cancel their appointment, another is running behind (again!), and another just doesn’t show altogether! A best practice of ToP practices is how to recover from these situations while still pressing ahead in practice production. Everything you do should be based ... read more
    Source: Total Patient ServicePublished on 2018-07-12
  • 6 Tips to Reinforce the Purpose of your Practice
    James Allen, author of As a Man Thinketh, reminds us that we ultimately get what we think about and we become the person we focus on the most. The challenge is staying focused. Everyone is familiar with the work of Professor Walter Mischel at Columbia University ... read more
    Source: Total Patient ServicePublished on 2018-07-01
  • Episode 9: 9 Things You’re Saying to Create Cancellations
    9 Things You’re Saying to Create Cancellations In episode 9 of the Best Practices of ToP Practices, Steve covers what your team could be saying to influence your patients to say “No” to showing up to their appointment, rescheduling, or even accepting treatment. Is your team guilty of ... read more
    Source: Total Patient ServicePublished on 2018-06-21
  • Episode 8: 4 Simple Solutions to STOP Cancellations
    How do you keep your schedule full with happy, paying patients rather than No Calls and No Shows? Episode 8 of the Best Practices of ToP Practices, Steve covers 4 simple solutions to keep your schedule from falling and your patients from calling in. To download our FREE eBook titled ... read more
    Source: Total Patient ServicePublished on 2018-06-08
  • What’s the M&M: How to Discover What Matters Most to Your Patients
    Years ago, I recall sitting with a client in a settlement meeting where assets of partnership were being discussed and divided.  As the discussion went on and the value of assets was being negotiated, one partner accused the other of being too money focused, to which the accused responded, ... read more
    Source: Total Patient ServicePublished on 2018-05-27
  • Episode 7: “Do you take my insurance?”
    “Will my insurance cover all of this ?” “Do you take my insurance?” “Can I see what my insurance covers first?” How do you answer these questions without having a negative impact on your treatment plans? In episode 7 of Best Practices of ToP Practices, Steve shares the verbal skills ... read more
    Source: Total Patient ServicePublished on 2018-05-17
  • Are You Committing Insurance Fraud?
    After being in the industry for over 25 years, I still get the following questions regularly from dentists: Why can’t I just write off the patient portion and take what insurance pays? As long as there is an NPI number attached to the treatment, does it really matter ... read more
    Source: Total Patient ServicePublished on 2018-05-06

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