Blog

  • Are You Committing Insurance Fraud?
    After being in the industry for over 25 years, I still get the following questions regularly from dentists: Why can’t I just write off the patient portion and take what insurance pays? As long as there is an NPI number attached to the treatment, does it really matter ... read more
    Source: Total Patient ServicePublished on 2018-05-06
  • Episode 6 – A Tale of Two Teams: What No One Tells You About Insurance
    In episode 6 of Best Practices of ToP Practices, we explore the results of two different practices that made two completely different decisions when it came to dental insurance. Should you be insurance free? The course you take will determine the tale of your team now and in the future. You decide. To request ... read more
    Source: Total Patient ServicePublished on 2018-05-03
  • Episode 5: Should You Be Insurance Free?
    Continued drops in dental insurance companies’ reimbursement fees and rule changes make the business of dentistry a constantly changing landscape. How do you make sense of this changing reality, its impact, how to reposition your practice in relation to insurance and, ultimately, enjoy new professional and financial success. Discover the answer ... read more
    Source: Total Patient ServicePublished on 2018-04-20
  • The Magnifying Power of Focus
    If you are like me, there was a time as a kid when you discovered the power of magnification. For me it happened when Dad took a magnifying glass out of his drawer and we went outside with a small piece of paper. Positioning the magnifying glass ... read more
    Source: Total Patient ServicePublished on 2018-04-14
  • Episode 4: What Patients REALLY Want, part 2
    In episode 4 of Best Practices of ToP Practices, Steve wraps up the national survey on What patients REALLY want from their dental care providers. Are you giving your patients what THEY want, or what YOU want? Download the FREE eBook titled What Patients Really Want: The ... read more
    Source: Total Patient ServicePublished on 2018-04-05
  • “But It Doesn’t Hurt…”
    You have probably lost count of the times patients have responded this way to the diagnosis of periodontal disease.  Human nature and how patients have been trained in medicine dictates that there is ONLY something wrong when it hurts.  After all, for years the first question the physician asks a ... read more
    Source: Total Patient ServicePublished on 2018-03-25
  • Episode 3: What Patients REALLY Want
    Are you familiar with the trends in patient preferences that could make or break your dental treatment acceptance? In Episode 3 of Best Practices of ToP Practices, Steve details some specific recommendations of what you can do as you look forward to the future of your practice. Download the ... read more
    Source: Total Patient ServicePublished on 2018-03-22
  • Episode 2: The Science of Setting and Achieving Goals, part 2
    So you have your goals – now what? In episode 2 of Best Practices of ToP Practices, Steve helps you start your journey to the ToP as he wraps up our goal setting series. Download the FREE eBook titled The Science of Setting and Achieving Goals by Steve Anderson. ... read more
    Source: Total Patient ServicePublished on 2018-03-08
  • Episode 1: The Science of Setting and Achieving Goals, part 1
    Steve breaks down 4 questions that you should ask yourself when goal setting at your practice. Can you answer YES to all 4? Download the FREE eBook titled The Science of Setting and Achieving Goals by Steve Anderson. https://ul301.infusionsoft.com/app/form/settingandachievinggoals For more information about Total Patient Service, Institute, visit www.TotalPatientService.com Book ... read more
    Source: Total Patient ServicePublished on 2018-03-07
  • The Price is Right!: How Perception Affects Acceptance
      “Why are you so EXPENSIVE?!” You have likely faced that question more than once from a patient.  If it has ever caught you off guard or if you have ever wondered the best way to respond, here are some thoughts: First, what is expensive?  How do you arrive ... read more
    Source: Total Patient ServicePublished on 2018-02-18
  • Are You Emotionally Influencing Your Patients to Say No?
      It is no secret that we all make emotional decisions and then justify those emotional decisions with logic.  While the dental office may seem like a logical environment, patients are making decisions all day long based on how they FEEL, not necessarily on what they know.  So what ... read more
    Source: Total Patient ServicePublished on 2018-02-11
  • How to Train Your Appointment Coordinator To Be Your Most Powerful Secret Weapon!
          I recall speaking at the Canadian Dental Association/Pacific Dental Conference in Vancouver, B.C., and a point came up worth revisiting from time-to-time in the office.  It has to do with doing the right thing for the patient when the patient has not been doing the right thing ... read more
    Source: Total Patient ServicePublished on 2018-01-28
  • 10 Leadership Questions Every Dentist Should Be Asking
    I recall a time I participated in a panel discussion with two lecturing dentists in front of an audience of about 300 dentists. The vast majority of the questions from the audience were directed to the other two panelists and they all had to do with clinical dentistry. Have you ... read more
    Source: Total Patient ServicePublished on 2018-01-14
  • How to Handle Objections from the 4 Generations of Dental Care
      People, businesses, and industries go through cycles and phases.  Those who see the phases and understand the trends, succeed.  Over the last 60 or so years, dentistry has moved through four very distinct phases or generations driven by different types of patient values and patient motivations.   Around ... read more
    Source: Total Patient ServicePublished on 2017-09-17
  • 3 Powerful trends making an impact on your practice!
        Fast forward to today. Three new powerful trends are colliding: 1. 10,000 Baby Boomers a day are turning another year and are more and more concerned about their total health. 2. Science has identified the correlation between oral health and total health. 3. Trends in health care ... read more
    Source: Total Patient ServicePublished on 2017-09-10

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