Blog
- Episode 30: Reinventing Your Hygiene Department with Andrea Owens, RDHFor decades the hygiene department has been treated like a necessary evil in the dental practice. No More! With what we know NOW about the true nature of periodontal disease, the hygiene department has the potential to become a major center for health, wellness and production in the practice, changing ... read more
- Episode 29 – Three Team DecisionDecisions, decisions. We make them every day, some more consciously than others. But we are always making decisions. Why, then, do we make such poor team decision? They are different than individual decisions and we usually mess it up. In Episode 29 of ToP Practices, Steve focuses on three different ... read more
- Episode 28 – Never Ask for Referrals…Unless You Do These 4 Things!In the digital age of internet marketing, online reviews, and social media, asking for referrals can easily be forgotten. While reviews help your marketing just like asking for a testimonial, they are reactive – people see them when they are already looking for a dentist. So, what is your asking ... read more
- Episode 27 – Doing the “Impossible”: Secrets from the Iron CowboyOne thing we believe is that it is a lot easier to copy genius than it is to create mediocrity. With that, we are constantly on the search for genius in lessons learned that can be applied in any environment, as well as mentors. We were excited to meet our ... read more
- Episode 26: Secrets to Becoming a Better LeaderEpisode 26 is all about one of the most commonly asked questions Steve hears often: “What can I do to be a better leader every day in every area of my life?” Every team member has the ability to make a big difference in the practice, and Steve shares 10 ... read more
- Episode 25 – New Patients for FREE!You’ll want to save this episode to re-visit over and over with your team members! Steve discusses 10 secrets to increasing your new patient flow at no cost – starting TODAY! Mentioned in this episode: Total Patient Service, Institute: www.TotalPatientService.com The post Episode 25 – New Patients for FREE! ... read more
- Episode 24: Nocturnal Neglect with Dr. Kent SmithIn episode 24 of ToP Practices with Steven J. Anderson, Dr. Kent Smith joins us to discuss the correlations between dentistry and how it affects our quality of sleep. Did you know that over half of all adults are getting less than the recommended amount of daily sleep? Untreated sleep ... read more
- Episode 23: Biggest Insurance Mistakes Practices Make with Pam PetersonFresh off the trails of the Insurance Coding webinar our Practice Advisor team co-hosted with the Crown Council, we have the BIGGEST Insurance Mistakes Practices Make and what your practice can do to avoid them. Total Patient Service CEO and President Pam Peterson joins Steve to cover the top 10 ... read more
- Episode 22 – Practice Benefits of Clinical Training with Dr. David HornbrookIn this episode of ToP Practices, Dr. David Hornbrook joins Steve to discuss the practice benefits of clinical training, especially as it has to do with occlusion and aesthetics. They specifically cover the clinical skills that every dental profession needs to be consistently improving and how it makes a difference ... read more
- Episode 21: Patient RecognitionAs the year comes to a close, one highlight of my 2018 reminds me why Patient Recognition could make a huge impact on practice performance. There are all types of recognition. Awards being the most dramatic and noticeable. In this week’s episode, Steve shares 10 simple, yet powerful ways you ... read more
- Episode 20 – STOP Giving Back: Start Doing GoodIn a book entitled Thou Shall Prosper – The Ten Commandments for Making Money, Rabbi Daniel Lapin suggests that there is a phrase that has crept into our daily vernacular when it comes to the charitable efforts of companies and individuals that has hidden connotation of guilt. That phrase is ... read more
- Episode 19 – End of Year ChecklistIt’s often said that timing is everything and rarely do we consider that when we do something how it can impact the results we get. One “when” to consider is when to step back and reconsider the direction you are going and the things you want to accomplish. For many, ... read more
- Episode 18 – What Should You Charge? Tips for Making Sure Your Fees Stay CompetitiveThe fees you charge can have a huge impact on your short term revenues and your long term profits, as well as your patient satisfaction and loyalty. So what should you charge? It’s a question that is constantly on the mind of most dentists…and it should be! In this episode ... read more
- Episode 17 – No More Morning Huddles: 18 Tips for the Most Productive Morning MeetingThe morning meeting is one of the most important habits of top teams that we work with at The Total Patient Service Institute. While what you cover during the meeting is essential, how you cover it makes all the difference. Everyone has experienced the morning meeting where it ended worse ... read more
- Episode 16: The NEW Silent Killer, with Dr. Mary BurnsIn Episode 16, Steve is joined by Dr. Mary Burns to discuss the threat of a NEW Silent Killer and what dentistry can do about it! As a board certified orthodontist and educator, Dr. Mary Burns lectures internationally on the topics of Biologic Orthodontics and the role of the dentist ... read more