Blog

• Dental Team Training: How Do You Know If You Are Winning?
  

  I was with a dental team the other day and asked them how they know if they are winning. They said, “Based on the mood of the doctor! If the doctor is in a good mood, that means we must be doing pretty good. If the doctor is in ... read more
  Source: Total Patient ServicePublished on 2021-09-17
• The Morning Opportunity Meeting Agenda
  

  Secrets of Producing More Than Scheduled The Morning Opportunity Meeting Agenda (MOMA) system wires in ways to produce more work than scheduled. It engages new patients, achieves 100 percent show rates (records prove it!), gets scheduled work done much sooner, and builds in referrals and rave internet reviews. Using ... read more
  Source: Total Patient ServicePublished on 2021-09-10
• Dental Team Training: What Game Are You Playing?
  

  If you had a dozen athletes from different sports who got together to play one game, the first decision that would have to be made would be this: “What game are we going to play?” Without that decision, everyone would play their favorite game at the same time. It ... read more
  Source: Total Patient ServicePublished on 2021-09-01
• THE Operating System for Thought, Attitude, and Action in Chaotic Conditions
  

  My youngest of seven, Owen, and I recently had a great trip to North Carolina’s Outer Banks.     When we went to the beach, Owen got a serious dadsplain about safety. The surf is notoriously dangerous along that shoreline and I didn’t him want to run in, heedless, as an ... read more
  Source: Total Patient ServicePublished on 2020-10-30
• Caring for patients AND your practice takes some creativity.
  

  A lot of the practices we talk to nationwide continue to wrestle with the balance as they push through new challenges brought on by the pandemic.   How can I prioritize both added safety measures and financial arrangements – for the health of patients, our team, and the practice?  ... read more
  Source: Dental WarrantyPublished on 2020-10-26
• 4 F’s Every top Practice Knows
  

  A year ago before Covid-19 was on anyone’s radar, I made the emotional decision to run my first marathon. I am not sure what inspired it. I have never done one. My typical running workout for years has been three miles at a time…max. Two years ago I attempted ... read more
  Source: Total Patient ServicePublished on 2020-10-18
• Rocktober!
  

  6 simple steps to make October and the months ahead…rock! If you made it through “Sucktember”, traditionally the worst month of the year in dentistry, and turned it into “Suptember” (Super September) by doing things differently as we recommended some weeks ago, you know the value of bucking a ... read more
  Source: Total Patient ServicePublished on 2020-10-05
• Sound the Alarm NOW
  

  This one is a big one so alert your patients TODAY. If you made it through “Sucktember”, traditionally the worst month of the year in dentistry, and turned it into “Suptember” (Super September) by doing things differently as we recommended some weeks ago, you know the value of bucking ... read more
  Source: Total Patient ServicePublished on 2020-10-04
• 7 Secrets to transform “Sucktember” into a “Best Month Ever!”
  

  For reasons that I have yet to totally understand or have any science to prove, left to itself, September can be one of the more challenging months in dentistry. Most in the industry are well-aware of this trend. I’ve also never understood why, if we all know it can ... read more
  Source: Total Patient ServicePublished on 2020-09-13
• The Long-term Future is a Thing of the Past!
  

  I HEAR YOU, LUCILLE! Anyone who knows me and the way I’ve lived and thought – and, above all, taught – will recognize this as radical re-messaging. I’m the guy who has been showing and telling people how to plan, strategize, formulate, and establish long-term goals. The idea was ... read more
  Source: Total Patient ServicePublished on 2020-08-23
• Giving Up
  

  Six months ago I made the emotional decision to run my first marathon.  I am not sure what inspired it.  I have never done one.  My typical running workout for years has been three miles at a time…max.   So, I followed conventional wisdom and signed up for the ... read more
  Source: Total Patient ServicePublished on 2020-05-29
• Episode 36: Global Airway Health Day with Dr. Howard Hindin
  

  There is a rapidly expanding health epidemic that is affecting millions of lives. It does not discriminate based on gender, age or geographical location. It is impacting health, education, and safety and is destroying physical and emotional health everywhere. Join Steven J. Anderson and Dr. Howard Hinden as they ... read more
  Source: Total Patient ServicePublished on 2019-08-29
• Episode 36: Global Airway Health Day with Dr. Howard Hinden
  

  There is a rapidly expanding health epidemic that is affecting millions of lives. It does not discriminate based on gender, age or geographical location. It is impacting health, education, and safety and is destroying physical and emotional health everywhere. Join Steven J. Anderson and Dr. Howard Hinden as they ... read more
  Source: Total Patient ServicePublished on 2019-08-29
• Episode 35: How to “Play the Game” and Choose the Right Coach
  In Episode 35 of ToP Practices, Steve reflects on a dinner meeting he had with the late Chuck Daly, head coach of the Detroit Pistons and 1992 Olympic Dream Team. In this meeting, Steve left with has become a fundamental lesson ToP practicing dental teams observe today. Every team in ... read more
  Source: Total Patient ServicePublished on 2019-07-25
• Episode 34: Building Your Vision with Dr. Jeanette Kern
  

  In this episode ToP Practices, Steve is joined by Dr. Jeanette Kern, a nationally recognized expert in the fields of cosmetic and restorative dentistry. Dr. Kern shares what it takes to understand your own core values and how to leverage them to become a more fulfilled and productive person. The ... read more
  Source: Total Patient ServicePublished on 2019-07-11