Blog

• Episode 22 – Practice Benefits of Clinical Training with Dr. David Hornbrook
  

  In this episode of ToP Practices, Dr. David Hornbrook joins Steve to discuss the practice benefits of clinical training, especially as it has to do with occlusion and aesthetics. They specifically cover the clinical skills that every dental profession needs to be consistently improving and how it makes a difference ... read more
  Source: Total Patient ServicePublished on 2019-01-10
• Episode 21: Patient Recognition
  

  As the year comes to a close, one highlight of my 2018 reminds me why Patient Recognition could make a huge impact on practice performance. There are all types of recognition. Awards being the most dramatic and noticeable. In this week’s episode, Steve shares 10 simple, yet powerful ways you ... read more
  Source: Total Patient ServicePublished on 2018-12-27
• Episode 20 – STOP Giving Back: Start Doing Good
  

  In a book entitled Thou Shall Prosper – The Ten Commandments for Making Money, Rabbi Daniel Lapin suggests that there is a phrase that has crept into our daily vernacular when it comes to the charitable efforts of companies and individuals that has hidden connotation of guilt. That phrase is ... read more
  Source: Total Patient ServicePublished on 2018-12-13
• Episode 19 – End of Year Checklist
  

  It’s often said that timing is everything and rarely do we consider that when we do something how it can impact the results we get. One “when” to consider is when to step back and reconsider the direction you are going and the things you want to accomplish. For many, ... read more
  Source: Total Patient ServicePublished on 2018-11-29
• Episode 18 – What Should You Charge? Tips for Making Sure Your Fees Stay Competitive
  

  The fees you charge can have a huge impact on your short term revenues and your long term profits, as well as your patient satisfaction and loyalty. So what should you charge? It’s a question that is constantly on the mind of most dentists…and it should be! In this episode ... read more
  Source: Total Patient ServicePublished on 2018-11-08
• Episode 17 – No More Morning Huddles: 18 Tips for the Most Productive Morning Meeting
  

  The morning meeting is one of the most important habits of top teams that we work with at The Total Patient Service Institute. While what you cover during the meeting is essential, how you cover it makes all the difference. Everyone has experienced the morning meeting where it ended worse ... read more
  Source: Total Patient ServicePublished on 2018-10-25
• Episode 16: The NEW Silent Killer, with Dr. Mary Burns
  

  In Episode 16,  Steve is joined by Dr. Mary Burns to discuss the threat of a NEW Silent Killer and what dentistry can do about it! As a board certified orthodontist and educator, Dr. Mary Burns lectures internationally on the topics of Biologic Orthodontics and the role of the dentist ... read more
  Source: Total Patient ServicePublished on 2018-10-11
• Episode 15: How to Get More 5 Star Online Reviews
  

  How do you encourage the patients who’ve had a positive experience at your practice to to take an extra step and leave a positive review? In episode 15, Steve shares 7 tips to get more 5 star online reviews consistently and frequently. If you’re looking to grow your digital footprint, ... read more
  Source: Total Patient ServicePublished on 2018-09-27
• Always Be Reading
  

  When I was in college, my professor, Dr. Paul Harmon, taught me the value of having my own skin in the game when it comes to adding to your personal library. One day, Dr. Harmon invited me to his office after class to give me any one ... read more
  Source: Total Patient ServicePublished on 2018-09-23
• Always Be Reading
  

  When I was in college, my professor, Dr. Paul Harmon, taught me the value of having my own skin in the game when it comes to adding to your personal library. One day, Dr. Harmon invited me to his office after class to give me any one book from his ... read more
  Source: Steven J. AndersonPublished on 2018-09-20
• Using Weakness to Lead a Successful Practice
  

  We typically are told to lead from strength, not from weakness. But here is a new perspective on weakness that was illustrated once during our Leadership Academy (formerly called the ToPS Roundtable) where dentists and key team members worked together from all over the country. Here’s the ... read more
  Source: Total Patient ServicePublished on 2018-09-09
• Episode 14: 15 Secrets of Creating a Culture of Success in Your Practice
  A practice only grows to the degree that the team members in it grows. Stagnant team. Stagnant practice. What are you doing to keep the culture fresh and alive at your practice? In this episode of Best Practices of ToP Practices, Steve shares 15 Secrets of Creating a Learning Culture ... read more
  Source: Total Patient ServicePublished on 2018-09-06
• Episode 13 – Minimize Your Dental Supply Expenses: 9 Money Saving Solutions
  

  In episode 13 of the Best Practices of ToP Practices, Steve answers in very specific detail one of the many practice related questions that we receive daily: How do I stay within my dental supply budget? Managing practice P&L and understanding percentages and how to stay on track is something ... read more
  Source: Total Patient ServicePublished on 2018-08-23
• Jim Fey, DMD
  

  Many years ago when I was first starting out after college, there was a dentist who had a HUGE impact on my self-confidence as a professional and as a speaker, Dr. Jim Fey. On the back end of a dental seminar we were doing in New Jersey, Dr. Fey ... read more
  Source: Steven J. AndersonPublished on 2018-08-21
• Episode 12: 5 Myths of Periodontal Disease Everyone Should Know, feat. Tommy Nabors, DDS
  

  The diagnosis and treatment of periodontal disease is rapidly changing based on what we know now about the true nature of disease. The more we understand about the disease, the better equipped we are as a profession to treat it correctly. In episode 12 of The Best Practices of ToP ... read more
  Source: Total Patient ServicePublished on 2018-08-09