Blog

• Episode 16: The NEW Silent Killer, with Dr. Mary Burns
  

  In Episode 16,  Steve is joined by Dr. Mary Burns to discuss the threat of a NEW Silent Killer and what dentistry can do about it! As a board certified orthodontist and educator, Dr. Mary Burns lectures internationally on the topics of Biologic Orthodontics and the role of the dentist ... read more
  Source: Total Patient ServicePublished on 2018-10-11
• Episode 15: How to Get More 5 Star Online Reviews
  

  How do you encourage the patients who’ve had a positive experience at your practice to to take an extra step and leave a positive review? In episode 15, Steve shares 7 tips to get more 5 star online reviews consistently and frequently. If you’re looking to grow your digital footprint, ... read more
  Source: Total Patient ServicePublished on 2018-09-27
• Always Be Reading
  

  When I was in college, my professor, Dr. Paul Harmon, taught me the value of having my own skin in the game when it comes to adding to your personal library. One day, Dr. Harmon invited me to his office after class to give me any one ... read more
  Source: Total Patient ServicePublished on 2018-09-23
• Always Be Reading
  

  When I was in college, my professor, Dr. Paul Harmon, taught me the value of having my own skin in the game when it comes to adding to your personal library. One day, Dr. Harmon invited me to his office after class to give me any one book from his ... read more
  Source: Steven J. AndersonPublished on 2018-09-20
• Using Weakness to Lead a Successful Practice
  

  We typically are told to lead from strength, not from weakness. But here is a new perspective on weakness that was illustrated once during our Leadership Academy (formerly called the ToPS Roundtable) where dentists and key team members worked together from all over the country. Here’s the ... read more
  Source: Total Patient ServicePublished on 2018-09-09
• Episode 14: 15 Secrets of Creating a Culture of Success in Your Practice
  A practice only grows to the degree that the team members in it grows. Stagnant team. Stagnant practice. What are you doing to keep the culture fresh and alive at your practice? In this episode of Best Practices of ToP Practices, Steve shares 15 Secrets of Creating a Learning Culture ... read more
  Source: Total Patient ServicePublished on 2018-09-06
• Episode 13 – Minimize Your Dental Supply Expenses: 9 Money Saving Solutions
  

  In episode 13 of the Best Practices of ToP Practices, Steve answers in very specific detail one of the many practice related questions that we receive daily: How do I stay within my dental supply budget? Managing practice P&L and understanding percentages and how to stay on track is something ... read more
  Source: Total Patient ServicePublished on 2018-08-23
• Jim Fey, DMD
  

  Many years ago when I was first starting out after college, there was a dentist who had a HUGE impact on my self-confidence as a professional and as a speaker, Dr. Jim Fey. On the back end of a dental seminar we were doing in New Jersey, Dr. Fey ... read more
  Source: Steven J. AndersonPublished on 2018-08-21
• Episode 12: 5 Myths of Periodontal Disease Everyone Should Know, feat. Tommy Nabors, DDS
  

  The diagnosis and treatment of periodontal disease is rapidly changing based on what we know now about the true nature of disease. The more we understand about the disease, the better equipped we are as a profession to treat it correctly. In episode 12 of The Best Practices of ToP ... read more
  Source: Total Patient ServicePublished on 2018-08-09
• Shoe Shining: A Lesson In First Impressions from My Dad
  It’s been a few months now since Dad finished his earthly journey and there is not a day that goes by that I am not reminded of one or more lessons learned from his example. ⠀⠀⠀⠀⠀⠀⠀⠀⠀ Like this morning… ⠀⠀⠀⠀⠀⠀⠀⠀⠀ Every time I walk through the airport, I am compelled ... read more
  Source: Steven J. AndersonPublished on 2018-08-08
• Episode 11: 21 Secrets for the On Time Schedule
  

  In a day when people value their time even more than their money, figuring out a way to run on time every day all day becomes an increasing priority. With the help of the Total Patient Service Practice Advisor team (www.TotalPatientService.com/About/meet-the-team), Steve covers 21 tips of the Best Practices ... read more
  Source: Total Patient ServicePublished on 2018-07-25
• Episode 10: Five Fool-Proof Formulas to Fixing a Busted Schedule
  

  It happens all the time – a patient calls to cancel their appointment, another is running behind (again!), and another just doesn’t show altogether! A best practice of ToP practices is how to recover from these situations while still pressing ahead in practice production. Everything you do should be based ... read more
  Source: Total Patient ServicePublished on 2018-07-12
• 6 Tips to Reinforce the Purpose of your Practice
  

  James Allen, author of As a Man Thinketh, reminds us that we ultimately get what we think about and we become the person we focus on the most. The challenge is staying focused. Everyone is familiar with the work of Professor Walter Mischel at Columbia University ... read more
  Source: Total Patient ServicePublished on 2018-07-01
• Episode 9: 9 Things You’re Saying to Create Cancellations
  9 Things You’re Saying to Create Cancellations In episode 9 of the Best Practices of ToP Practices, Steve covers what your team could be saying to influence your patients to say “No” to showing up to their appointment, rescheduling, or even accepting treatment. Is your team guilty of ... read more
  Source: Total Patient ServicePublished on 2018-06-21
• Episode 8: 4 Simple Solutions to STOP Cancellations
  

  How do you keep your schedule full with happy, paying patients rather than No Calls and No Shows? Episode 8 of the Best Practices of ToP Practices, Steve covers 4 simple solutions to keep your schedule from falling and your patients from calling in. To download our FREE eBook titled ... read more
  Source: Total Patient ServicePublished on 2018-06-08