Blog

  • Episode 10: Five Fool-Proof Formulas to Fixing a Busted Schedule
    It happens all the time – a patient calls to cancel their appointment, another is running behind (again!), and another just doesn’t show altogether! A best practice of ToP practices is how to recover from these situations while still pressing ahead in practice production. Everything you do should be based ... read more
    Source: Total Patient ServicePublished on 2018-07-12
  • 6 Tips to Reinforce the Purpose of your Practice
    James Allen, author of As a Man Thinketh, reminds us that we ultimately get what we think about and we become the person we focus on the most. The challenge is staying focused. Everyone is familiar with the work of Professor Walter Mischel at Columbia University ... read more
    Source: Total Patient ServicePublished on 2018-07-01
  • Episode 9: 9 Things You’re Saying to Create Cancellations
    9 Things You’re Saying to Create Cancellations In episode 9 of the Best Practices of ToP Practices, Steve covers what your team could be saying to influence your patients to say “No” to showing up to their appointment, rescheduling, or even accepting treatment. Is your team guilty of ... read more
    Source: Total Patient ServicePublished on 2018-06-21
  • Episode 8: 4 Simple Solutions to STOP Cancellations
    How do you keep your schedule full with happy, paying patients rather than No Calls and No Shows? Episode 8 of the Best Practices of ToP Practices, Steve covers 4 simple solutions to keep your schedule from falling and your patients from calling in. To download our FREE eBook titled ... read more
    Source: Total Patient ServicePublished on 2018-06-08
  • What’s the M&M: How to Discover What Matters Most to Your Patients
    Years ago, I recall sitting with a client in a settlement meeting where assets of partnership were being discussed and divided.  As the discussion went on and the value of assets was being negotiated, one partner accused the other of being too money focused, to which the accused responded, ... read more
    Source: Total Patient ServicePublished on 2018-05-27
  • Episode 7: “Do you take my insurance?”
    “Will my insurance cover all of this ?” “Do you take my insurance?” “Can I see what my insurance covers first?” How do you answer these questions without having a negative impact on your treatment plans? In episode 7 of Best Practices of ToP Practices, Steve shares the verbal skills ... read more
    Source: Total Patient ServicePublished on 2018-05-17
  • Are You Committing Insurance Fraud?
    After being in the industry for over 25 years, I still get the following questions regularly from dentists: Why can’t I just write off the patient portion and take what insurance pays? As long as there is an NPI number attached to the treatment, does it really matter ... read more
    Source: Total Patient ServicePublished on 2018-05-06
  • Episode 6 – A Tale of Two Teams: What No One Tells You About Insurance
    In episode 6 of Best Practices of ToP Practices, we explore the results of two different practices that made two completely different decisions when it came to dental insurance. Should you be insurance free? The course you take will determine the tale of your team now and in the future. You decide. To request ... read more
    Source: Total Patient ServicePublished on 2018-05-03
  • Episode 5: Should You Be Insurance Free?
    Continued drops in dental insurance companies’ reimbursement fees and rule changes make the business of dentistry a constantly changing landscape. How do you make sense of this changing reality, its impact, how to reposition your practice in relation to insurance and, ultimately, enjoy new professional and financial success. Discover the answer ... read more
    Source: Total Patient ServicePublished on 2018-04-20
  • The Magnifying Power of Focus
    If you are like me, there was a time as a kid when you discovered the power of magnification. For me it happened when Dad took a magnifying glass out of his drawer and we went outside with a small piece of paper. Positioning the magnifying glass ... read more
    Source: Total Patient ServicePublished on 2018-04-14
  • Episode 4: What Patients REALLY Want, part 2
    In episode 4 of Best Practices of ToP Practices, Steve wraps up the national survey on What patients REALLY want from their dental care providers. Are you giving your patients what THEY want, or what YOU want? Download the FREE eBook titled What Patients Really Want: The ... read more
    Source: Total Patient ServicePublished on 2018-04-05
  • “But It Doesn’t Hurt…”
    You have probably lost count of the times patients have responded this way to the diagnosis of periodontal disease.  Human nature and how patients have been trained in medicine dictates that there is ONLY something wrong when it hurts.  After all, for years the first question the physician asks a ... read more
    Source: Total Patient ServicePublished on 2018-03-25
  • Episode 3: What Patients REALLY Want
    Are you familiar with the trends in patient preferences that could make or break your dental treatment acceptance? In Episode 3 of Best Practices of ToP Practices, Steve details some specific recommendations of what you can do as you look forward to the future of your practice. Download the ... read more
    Source: Total Patient ServicePublished on 2018-03-22
  • Episode 2: The Science of Setting and Achieving Goals, part 2
    So you have your goals – now what? In episode 2 of Best Practices of ToP Practices, Steve helps you start your journey to the ToP as he wraps up our goal setting series. Download the FREE eBook titled The Science of Setting and Achieving Goals by Steve Anderson. ... read more
    Source: Total Patient ServicePublished on 2018-03-08
  • Episode 1: The Science of Setting and Achieving Goals, part 1
    Steve breaks down 4 questions that you should ask yourself when goal setting at your practice. Can you answer YES to all 4? Download the FREE eBook titled The Science of Setting and Achieving Goals by Steve Anderson. https://ul301.infusionsoft.com/app/form/settingandachievinggoals For more information about Total Patient Service, Institute, visit www.TotalPatientService.com Book ... read more
    Source: Total Patient ServicePublished on 2018-03-07

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